Information Management Group (IMG)

Information Management Group (IMG) services are advanced technical services and capabilities which are offered to augment our customer's skill sets. Specializing in Internet Protocol delivery, networks, and business applications, these value-added services are intended to complement the  solutions IMG provides.

The product and technology areas currently supported include:

• Applications and Databases
• Computer Telephony Services
• Disaster  Recovery / Business Continuation
  
• Internet / Intranet
• Networks / Firewalls / Virtural Private Networks - VPNs
• Project Management
  
• Security
• Servers
• Technical Support

IMG's service offerings are not static in nature. As today's advanced technologies mature, our services offerings will continue to evolve to provide support for our future products and applications.

Benefits

Our customers will benefit from having IMG support their efforts to deliver business solutions they might not be fully equipped to handle or comfortable pursuing.

Specifically, our services can be called upon for:

1. Assistance in handling complex solutions. Services range from planning through implementation for those solutions that require more advanced skill sets.

2. Handling "one-off" services opportunities that fall outside your areas of expertise or are cost prohibitive to provide independently.

Program Description

IMG's services are a comprehensive and cohesive set of service offerings divided into three categories: Planning, Development, and Implementation. You may engage us to provide any or all of these services to help address your needs and the needs of your customers.

The following is a description of the services offered.

Planning Services

Requirements Assessment
Before you invest in a major technology initiative, such as Voice over Internet Protocol (VoIP), you need to know what it takes to achieve your business objectives. Our Requirements Assessment service will supply the answers from both a technical and operational perspective. We examine your infrastructure to provide a thorough written analysis of your needs. We document the capabilities of your existing technology to support your new requirements.

Systems Design
Based on an assessment of your requirements, our technicians will provide a comprehensive Systems Design outlining the features and infrastructure elements that will be used to construct your optimum solution.

Network Assessment
A robust and scalable solution starts with a solid network infrastructure. Our experts will assess the suitability of your existing infrastructure to support your solutions. Included with this assessment is our recommendation outlining the network upgrades that may be required to ensure seamless integration.

Network Design
Building on your Network Assessment, our next step is to define the proposed network structure that will best fit your initiative. We will provide written recommendations that outline the placement and specifications of all network elements.

Network Verification
In preparation of a VoIP implementation, we will perform an on-site verification of your existing LAN infrastructure and document in detail. Upon completion of the implementation, we further verify and document your LAN, giving you a complete and accurate reference of your network.

Our complete solutions include a combination of system design, network assessment and support services, to help assure a properly designed, configured and implemented solution.

Project Management
Integrating today's business solutions represent a complex challenge. To ensure success, comprehensive and proven project management skills are required. Our Project Managers supply this expertise acting as a fully accountable, single point of contact. They coordinate all aspects of your project, from the initial concept through to successful completion of the assignment.

Integration and Testing
Integration and testing is essential to ensure interoperability of your existing solutions and new applications. Testing is carried out under pre-defined conditions and is followed by a comprehensive report that identifies any potential issues.

Optimization
Whether you are considering a new technical solution or are interested in ways to reduce your current infrastructure expenses, IMG offers this service to help you optimize your expenses. Recommendations on networking, applications, servers, security and remote sites are all provided as part of this service.

Development Services

Custom Applications Development
Our custom application solutions build on the networks and systems you already have in place. You can leverage our expertise in strategic technology areas such as VoIP services, customer interaction solutions and voice-enabled applications to put the industry's most significant technology advances to work for your business.

Custom Applications Integration and Testing
To maximize the strategic value of your custom applications projects, we integrate your solution with your existing systems and conduct thorough production-level testing. This ensures that the custom application we develop for you will interoperate seamlessly with your current systems.

Custom Applications Training
When you add new technology to your environment, it is essential that your staff is fully qualified to support it. We provide systems administrators and other technically qualified personnel in your organization the hands-on training they need to take over ongoing management and maintenance of your new system. Delivered on-site during application integration and testing, this service qualifies your people to support the system and the end users.

Custom Applications Documentation
Documentation is a necessary component of any custom development project. With this service, you'll get the comprehensive documentation needed to support all custom applications we develop on your behalf.

Implementation Services

Implementation and Integration
When it's time to go live with your new solutions, you can rely on IMG to manage the entire process smoothly and transparently. This service covers all aspects of implementation including site preparation, installation, hardware and software commissioning, application programming, integration and testing.

Training
End user training is the final, essential component for assuring a successful implementation. Our training specialists will work with you to develop a user training plan that encompasses a curriculum tailored to your environment, your audience and your timetables.

Support Services

Technical Support
Our Technical Support service provides assistance with complex voice and data implementations, such as network management, security, voice-enabled applications, directory services integration, speech recognition and conferencing.