IMGsupport

Our Eyes on your Network

The IMG Support Program will reduce downtime by dramatically shortening the time from failure to resolution.  At Information Management Group, we monitor the availability of your critical services through our IMGwatch system and at the first sign of trouble immediately inform you of the issue (IMG Support), or our technicians will automatically begin the remediation process (IMG Support+) – you’ll never know there was a failure!

IMG Support Program includes:

            ·         Availability monitoring

            ·      Service Block

            ·         Immediate remediation undertaken at agreed upon levels (IMG Support +)

Benefits

            ·         Reduced mean time to resolution

            ·         Save money on costly downtime

            ·         Priority call over non-contractual customers

            ·         Lower hourly rate on break/fix (IMG Support+)

            ·         All benefits of the IMG Support Program

            ·         Even faster time to resolution due to immediate remediation effort 

An IT Partner not  Provider

Like all businesses your size, you depend on your network to perform at its peak.  How often have you wanted to send an email only to find that the server was slow or that the email server was down?  How frustrated were you by disk errors or latency issues?

In today’s competitive environment, you can’t afford to fall behind.  A partnership with Information Management Group backed by our IMG Support or IMG Support+ programs will solve all of that.  Information Management Group’s support programs address your IT needs by:

            ·         Monitoring the critical health status of devices and applications

            ·         Remotely diagnosing problems before they occur

            ·         Immediate resolution of the problem  (IMG Support+)

                1.     Business hours are Monday to Friday from 8:30am to 5pm ET.

                2.     As a multiplier of the base- rate.

Ask about our other services:

        ·       Asset management and application compliance

        ·       Disaster Prevention / Backup management / Data Integrity

        ·       Outsourced CIO consulting services