IMGcare

Proactive Maintenance for Your Network

Don’t waste another minute fighting network issues. The IMGcare program reduces downtime through network performance monitoring and immediate remediation.  It also improves availability of your vital network resources through a rigorous proactive incident avoidance program.

Through our IMGwatch monitoring system, we collect and analyze performance and event data.  Our technicians spend time at your location, maintaining your systems and help you attain the highest level of network availability.  They can also work on your network remotely, saving valuable time and money for you.

Features:

            ·         Availability monitoring

            ·         Performance and predictive failure monitoring

            ·         Scheduled onsite technician time for proactive maintenance

            ·         Scheduled and as-required remote maintenance

            ·         Discounted rate for emergency on-site and remote support

            ·         Best-practices maintenance checklists

            ·         Fixed monthly price

Benefits:

            ·         Predictable IT spending through equalized monthly payments

            ·         Increased incident avoidance and uptime

            ·         Minimal disruption through scheduled on-site and remote support (after hours if required)

An IT Partner not Provider

How often have you had to call your service provider about a network issue and then wait for them to dispatch a technician?

That technician had to determine the source of the issue and determine if they had the parts required to resolve your issue.  That was all time lost in diagnosis, travel and actual repair.

We can reduce the amount of issues that you endure.  We’ll have technicians looking after your network to deal with issues BEFORE they affect your productivity. Information Management Group’s IMGcare program addresses your IT needs by:

        ·         Detecting and resolving issues before they happen

        ·         Remotely repairing the issues to reduce billing time

        ·         Providing scheduled on-site and remote preventative maintenance on your network to ensure it is operating as                    efficiently as possible.

                1.     Business hours are Monday to Friday from 8:30am to 5pm ET.

                2.     As a multiplier of the base- rate.

Ask about our other services:

        ·       Asset management and application compliance

        ·       Disaster Prevention / Backup management / Data Integrity

        ·       Outsourced CIO consulting services