IMGassist

A Helping Hand

You know your network better than anybody and you do a great job managing your day-to-day IT operations. Your job is stressful, hectic and tough.   Often your business doesn’t even recognize the challenges you face and the contribution you make. 

We can help. Our IMG Assist program provides you access to our IMGwatch availability and performance management solution, as well as priority access to supplemental support services from our team of experienced, highly specialized engineers and technologist for a fraction of the cost of hiring an additional resource.  

Services Provided:

            ·         Admin access to IMGwatch

            ·         Availability monitoring

            ·         Performance and predictive failure monitoring

            ·         Collaborative notification profiles

            ·         As needed access to supplemental support resources:

                        Security

                        Network

                        Server

                        Storage

Benefits

            ·         Dramatically improved efficiency of the MIS group by automated monitoring

            ·         Immediate incident detection

            ·         Increased incident avoidance

            ·         Cost effective access to specialized skills

            ·         Cost effective access to supplemental skills

            ·         Equalized monthly payments

An IT Partner not Provider

How often have you had to deal with service providers that treat you like a second priority and don’t provide the level and type of support you’re looking for? 

Through our IMG Assist program our system engineers collaborate with you to solve complex issues and provide the backup you need, when you need it. Our IMGwatch solution allows us to share valuable data about your infrastructure and join forces to resolve the issue. 

        ·         Defined areas of supplemental support (2^nd and 3^rd line points of escalation)

        ·         After hours and weekend emergency support

        ·         Helping you to provide availability, incident and capacity reports for your business

                1.     Business hours are Monday to Friday from 8:30am to 5pm ET.

                2.     As a multiplier of the base- rate.

Ask about our other services:

        ·       Asset management and application compliance

        ·       Disaster Prevention / Backup management / Data Integrity

        ·       Outsourced CIO consulting services