Business Continuity

Communication Solutions

Now, you can expect the ultimate in feature-rich, reliable, and scalable IP communications for the small, medium, and large enterprise. The power of this current technology is further harnessed through a series of powerful IP appliances and peripherals. Staff members can now take advantage of PDA integration and high-quality voice and data conferencing through the use of advanced IP peripherals.

In addition, the introduction of intelligent desktop IP appliances allows your office workers to benefit from advanced

telephone features and services such as integrated Web-browsing, enhanced directory management, and visual voicemail.
The true benefit of this technology is the ability to integrate voice, video and data in applications over your same network. The spoken word is causing some exciting new possibilities for the delivery of information.

Speech Recognition:

Speech-enabled applications free your workers from having to remember a myriad of telephone numbers and pass codes, eliminates the frustration of dialing extensions by spelling last names, and allows users to make calls and access sophisticated telephony features simply by telling the system. Speech-enabled Attendants easily integrate with enterprise IP telephony and PBX platforms to support a wide range of advanced features such as calendar integration, email integration, advanced text-to-speech, and voice authentication.

Contact Centers:

Designed with feature-rich functionality, our solutions provide small-to-medium contact centers with a suite of web-centric applications and services designed to maximize return on investment. Through such intelligent features as automated call distribution and interactive voice response, the prioritizing, routing, and queuing of incoming calls is done effortlessly and efficiently. This efficiency is further built upon through the seamless integration of voice, fax, and e-mail inputs for enhanced customer service. Contact center management is vastly improved through extensive reporting and tracking capabilities that allow your managers ready access to mission-critical data, helping them understand customer trends and needs.

Location Independence:

Businesses can now reap the benefits of increased wireless mobility through wireless applications gateways. Employees can now be reached at one office number whether they're at their desks or on the other side of the world. Additionally, feature-rich Voice-over-IP is delivered to wireless LAN devices, providing increased in-building mobile access to voice and data anywhere in enterprise with functionality equal to that available at the wired desktop.

Advanced Messaging:

Unified Messaging is the messaging solution for all businesses. Until now, unified messaging technology has been challenged to increase productivity for workers like yours because touch-tone interfaces could not navigate or filter email inboxes efficiently. Through the successful integration with Exchange, Lotus Notes, and other messaging platforms, your personnel can benefit from control over all of their messages. The promise of improved productivity and access to information becomes a reality.

Last Updated ( Tuesday, 12 December 2006 )